You can return any eligible item within 30 nights of delivery for a full refund to your original payment method or for store credit.
Returns need to be in their original packaging and undamaged, and every return has to be approved by an Elegant Strand representative first.
Returns that aren't approved or don't qualify may be declined or charged additional fees.
Unauthorized returns, meaning those outside the return window, damaged, or containing unrecognizable items or materials, may receive a partial refund or none at all.
Refunds can take 3 to 7 business days to show up on your statement.
Exclusions:
- Items with custom embroidery are final sale. Due to the custom nature of these products, we are unable to accept return requests for them.
- Items marked as Final Sale or Clearance are not eligible for return or exchange.
- Gift Card purchases are not eligible for return or exchange.