FAQs

FREQUENTLY ASKED QUESTIONS

Most questions can be answered with our Frequently Asked Questions section below. You can also contact us directly at support@elegantstrand.com or (833) 695-1500.






ABOUT US

Elegant Strand was created to give consumers access to the finest bedding products in the world. We wanted to create a fun and simple shopping experience for our customers to acquire the most luxurious and softest bedding available at a great-value price.

We searched the globe looking for the finest cotton in the world. India produces ultra-fine, long-staple fibers, which are twice combed and ring spun into silk-like fine yarns. Indian cotton is known for its strength, softness and color, producing a smooth and supple weave.

Since we are the manufacturer, importer and retailer, all of the middlemen and storefront markups are eliminated, passing the savings directly to our customers. We control the supply chain, insuring the highest quality and eliminating inferior materials and manufacturing.

We pay attention to the details. Every step in the process from the type of materials we use, to the way we package our products is presented to our customers in five-star, luxury style. From our couture inspired sheets to our duvets, all of our bedding features high thread counts, superior weaving and colorfast fabrics. Each stylish sheet, duvet, blanket and bedding accessory is crafted from deluxe materials to ensure long life and cloud-nine comfort.


COLOR DESCRIPTIONS

Warm White – classic and clean, soft white

Graphite – a rich medium gray

Limestone – a creamy, warm off-white

Pumice – a soft tan with a hint of brown

Artic White – bright and cool

Champagne / Biscuit – gold and tan

Anthracite / Greystone – charcoal and medium gray

Slate / Platinum – gray and light grey

Sky / Mercury – medium blue and metallic gray

All of our fabric is Yarn-Dyed. Yarn dying is a superior process that ensures high color fastness, safeguarding the material from fading over time.
We use very high quality thread to sew our sheets so the seams have superior strength. Like haute couture clothing, we sew all of our seams with a lock-stitch instead of a chain stitch. Should a stitch break, the advantage of lock-stitching is just that stitch will break, instead of the whole line of stitching coming undone. We even hand sew our embroidered stitching.
We pay attention to the details! We use the best extra long-staple cotton in the world. Our embroidered stitching is hand-sewn, not printed. We use mother-of-pearl buttons on our duvet and sham closures. Our bedding and blankets are made from the highest weaving standards to ensure long lasting, high quality textile products.

LAUNDRY CARE

To get the most comfort and softness from your sheets, pillowcases, shams and duvets, please wash several times before use. We use the finest cotton in the world and like all great materials that have been packaged and folded for a period of time, they need to breathe and find their natural state over time. After each wash, you will notice the cotton begin to relax and feel softer and more sumptuous with every cycle. Your bedding was made to last longer and maintain its comfort for years to come. Please follow the Care of Linens below or the laundry instructions on the sewn-in label.

We receive lots of questions from many of you about the care of linens. Here are some general rules that will help our customers get the maximum life and enjoyment out of the sheets that you bought from us.

Unless the care instructions on the sewn-in label specifically state otherwise, sheets may be safely machine-washed. Cold or warm water for the wash cycle is best. Opt for a cold-water rinse. If your washing machine has the option for a second rinse cycle, use it to make sure that any excess soap is washed out. Excess soap will make your sheets feel scratchy and stiff. Please follow the guidelines below.


WASHING

Always pre-wash linens before using.

DO NOT overload the washing machine.

DO NOT wash linens with items that contain zippers, hooks, etc.

Use 1/2 capful of liquid detergent.

Use 1/2 capful of fabric softener.

Wash in cool to warm water, normal cycle, wash sheets separately from other items.


DRYING

Shake out linens between washing and drying to minimize wrinkles.

DO NOT overload the dryer.

DO NOT use dryer sheets. Dry sheets separately from other items.

Tumble dry or normal cycle or low temperature setting.

Remove sheets before the end of the drying cycle while they are slightly damp.

Smooth and fold right away.

Use a stream iron on a warm/hot setting to touch up wrinkles for a crisp look.

Do not use chlorine bleach. Chlorine bleach will strip out the color and also weakens the cotton with repeated use. On wood fibers (like bamboo, beechwood, Tencel, Lyocel, and Rayon) chlorine is particularly destructive. You may use peroxide bleach (safe for colors) or stain treatments like “Shout” or “Oxi Clean” to remove stains.

Do not use fabric softeners or detergents that have fabric softener in it. Fabric Softeners chemically react with the cellulose (cotton, linen, bamboo, beechwood/Modal, Lyocell, Tencel, etc.) fiber and “eat” away at the molecules, shortening the life of your textile products. Fabric Softeners also inhibit the functioning of your textile product by coating the yarns with a chemical that artificially makes that fabric feel soft but prevents the yarns from absorbing moisture or "breathing" the way the fabric was designed to do.

Again unless the sewn-in label specifically states otherwise, you may tumble dry your sheets. We recommend using the perma-press or low temperature setting. High heat will not only cause the fabric to shrink but it will “cook” the yarn and cause the fabric to lose its natural softness.

Do not use dryer sheets for the same reason stated above.

Tumble dry at a low temperature setting. High temperatures will cook the cotton making it brittle. Be sure to remove your sheet immediately at the end of the drying cycle and hand smooth as you fold it. Most sheets will not need ironing if you are good about removing the sheet immediately at the end of the drying cycle and smoothing it as it is folded. If you cannot remove the sheets from the drier at the end of the cycle, tumble dry with a damp washcloth for a few minutes and then fold and smooth.

Please remember, some lotions, creams and soaps contain chemicals that act just like bleach with most textiles. You should make sure that you thoroughly wash your hands and/or face before drying your hands after applying any cream, lotion, or make-up. You should not use dyed sheets if you use creams, lotions, or soaps that contain benzoyl peroxide, Retin A, or alpha hydroxide. If you use products with benzoyl peroxide (like Clearasil and other acne medication) or alpha hydroxide or Retin A, we suggest that you buy white sheets.


ORDERS

Throughout the year, Elegant Strand will offer promotion codes for different occasions. Please follow us on Facebook and other social media to receive our latest news.

To cancel your order, please contact Customer Service at (833) 695-1500 within 30 minutes of completing your purchase. We pack and ship your order same day to ensure prompt delivery. Cancellations cannot be guaranteed and must be made during business hours M-F, 9AM-5PM EST. If your order was unable to be cancelled, please go to our Returns Section on our website to start the easy return process.

When checking out the items in your shopping cart, click the “Gift Message” button and type your gift note. Your gift message will be delivered with the order.

You can check you order status anytime. On your account page, locate your Order Number to see order details or print a copy of the invoice. Once your order has shipped, you can track your order and see the current status.


OUR PRODUCTS

Thread count is the number vertical and horizontal threads in one square inch of fabric. Thread count is not the most important criteria when buying a sheet. It doesn’t ensure quality, softness or breathability. Higher thread count has become a marketing gimmick and the industry is guilty of creating this belief. In actuality, the single most important question a consumer should ask; ‘Is this sheet going to help me sleep more comfortably?’

This is what separates our sheets from all others. We use the perfect weave developed exclusively for Elegant Strand called a Euro-Weave. This proprietary weave takes advantage of the best characteristics of percale and sateen weaves, combining them to create a pill-resistant fabric that has an exceptional buttery-soft feel and yet is strong enough to resist tears and snags.

Our fitted sheets have a 16-inch deep pocket and can accommodate mattresses up to 20 inches thick. They are finished with strong all-around elastic banding, not just the corners, to ensure a perfect fit around any mattress thickness.

Like all products made of 100% cotton, there may be some wrinkles. If you tumble dry your sheets at a low temperature and remove them immediately at the end of the drying cycle, hand smoothing them as you fold them, should avoid the need to iron your sheets. You can touch up iron as desired. Please check our Laundry Care instructions for more information.

Our bedding products come in individual thick plastic bags surrounded with our Elegant Strand ribbon. It is a beautiful presentation for any gift or occasion. Gift notes can be added at the time of purchase. In your shopping cart, click “Gift Wrapping” and type in your message. Your message will be sent with your purchase.


PAYMENT

Coupon codes can be redeemed at checkout. Please place your coupon code in the COUPON box under your items. Your discount will automatically be calculated after you click the APPLY COUPON button. Only one coupon code is allowed per order.

We accept all major credit cards, including American Express, MasterCard, Visa and Discover. We also accept PayPal, Amazon Pay, Google Pay and Apple Pay.

Your security is our utmost priority and we do not store any credit card information. Our secure site is fully protected and we only charge your card after the final checkout is submitted. Orders can be fully refunded anytime.

All orders include free domestic ground shipping in the continental United States. If you need your order sooner, you can upgrade to 1 or 2-day service.

For customers in Florida, state sales tax will apply. Sales tax will be automatically calculated at checkout for Florida residents.


RETURNS

Yes. You can return a gift within 100 nights of delivery for a store credit. Please follow the return instructions located on our site.

No. Our 100 night risk free trial entitles you to free shipping on all returns placed within 100 nights of delivery. Please follow the return instructions located on our site.

You can return any item within 100 nights of the delivery date for a full refund to the original form of payment or store credit. Please note due to credit card processing times, refunds can take between 3-7-business days to appear on your statement.

Sign on to your account at www.elegantstrand.com to begin the return process. Find the order number you would like to return and click the RETURN button next to that order. A pre-paid shipping label will be sent to your email address. Please place the item(s) with all the original packaging in a box and drop off to the carrier instructed in the email. If you decide to use your own shipping method, please return the item(s) to:

Elegant Strand

7606 NW 6th Ave.

Boca Raton, FL. 33487

We do not offer direct exchanges, but you can return your purchase within 100 nights for a full refund or store credit. Once your refund or store credit has been issued, you can purchase the item(s) you wanted to exchange.


SHIPPING & DELIVERY

We currently use USPS, UPS and FEDEX. Please note that USPS is used for P.O. Box deliveries.

To change the shipping address on your order, please contact Customer Service at (833) 695-1500 within 30 minutes of completing your purchase. We pack and ship your order same day to ensure prompt delivery. Changes cannot be guaranteed and must be made during business hours M-F, 9AM-5PM EST. If your order was unable to be changed, please go to our Returns Section on our website to start the easy return process.

All orders include free domestic ground shipping in the continental United States. If you need your order sooner, you can upgrade to 1 or 2-day service. The additional cost for expedited service will be calculated upon checkout. Please note Hawaii; Alaska and International orders are subject to an additional charge and longer delivery times. 1 or 2 day shipments will not deliver on Saturday, Sunday or Holidays. We use all the major carriers USPS, UPS and FEDEX.

We ship all orders placed before 3PM EST, the same day. Orders after 3PM EST are shipped the next day. Once shipped ground orders typically arrive in 3-5 business days from the time your order leaves our fulfillment center.

All orders are hand packed and shipped from our fulfillment center in Boca Raton, Florida.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.


SIZE GUIDE

Yes, please refer to our Size Guide

You can contact us through our contact page, we will be happy to assist you!

Once the merchandise has arrived at our facility, our white glove service will contact you to schedule delivery.

We know things happen beyond our control, delays, weather, or unforeseen circumstances. Rest assure we will keep you abreast of any delays and we are always here to assist.

After a delivery date is selected, the day before delivery a 4-hour window will be given in which your mattress will be delivered.

On the day of delivery, you will be contacted approximately 20-30 minutes prior to the delivery team arrival to let you know that we are on the way. We respect your time and we find this process minimizes the time you need to take out of your busy day to accept your delivery.

The day before your delivery, you will be contacted and provided with a time window up to 4 hours, so you may prepare for the delivery.

An adult 18 years or older should be present to inspect the merchandise and sign for the delivery.

clear path  should be made for the delivery team to walk to the room of your choosing. Any pictures or wall hangings that could be at risk should be removed from the walls. Also keep in mind, we are unable to move existing furniture to accomplish the new merchandise placement.

Please carefully inspect your merchandise before our delivery personnel leaves your home. It is essential that you indicate any damage to the packaging or items on the delivery receipt. If the mattress shows any damage, we will handle accordingly.

In cases where a mattress removal is elected, please let the delivery team know this when they first arrive. Please note in cases where mattresses are heavily soiled or contaminated, drivers reserve the right to refuse to take mattress removals.

All rugs come in a variety of sizes. The two most popular sizes are 8’x10’ and 9’x12’. Our rugs are either those sizes or close to it with a tolerance of a couple of inches + or – from either side. We recommend for a queen size bed a rug size of 8’x10’ or close to it. For a king bed we recommend a rug size of 9’x12’ or close to it. When choosing a rug, please try to select a size close to the recommendations above. Always measure the size of your room to determine what size rug will look and fit best.


size

Suggested Rug Sizes:

Queen mattress width 60” plus 30” on each side of the bed = 120” (10’)

King mattress width 76” plus 30” on each side of the bed = 136” (11’ 4”)

We recommend a rug pad for all our rugs. High quality rug pads act as a buffer between rugs and floors, increasing your floor's lifespan. A rug pad will prevent dirt and other debris from getting trapped underneath rugs and ground into the floor from foot traffic. They also stop dents from heavy furniture legs. We offer two pads, one for low profile applications such as a dinning room or office and an extra plush profile for living rooms and bedrooms.

Yes. We offer 18”x18” samples for all the rugs we sell. We highly recommend you order a returnable sample prior to ordering a rug. No two-computer screen or mobile device displays are the same, colors may appear slightly different than the actual rug colors. Rug swatches require a $20.00 refundable deposit per sample. We offer a 30-day return policy from the date you receive your sample for a full refund. Included with your sample is a return envelope and pre-paid shipping label. We cover the cost of return shipping.

To order a sample(s), please choose a rug size on the rug detail page, then select Rug Sample 18”x18” at the bottom of the page and add to cart. Once checkout is completed, your samples will be mailed within 3 business days.

We typically ship orders for in-stock items within 1-2 business days. You can always check the status of your order from your online account or contact us. Please inspect your order carefully upon receipt with the driver present, if possible. Any damage should be refused at the time of delivery and noted by the carrier. Photos are required for all claims. Contact us immediately if you discover a problem with the order.

Yes, you may cancel your order for in-stock and ready to ship items within 24 hours as long as your order has not already been processed to ship by calling customer service at (833) 695-1500 or emailing us at support@elegantstrand.com. Please provide your order number, account number, full name and item to be cancelled.

We ship all in stock items from our warehouse in Acworth, GA. We ship all items including rugs 8’ X 11’ or under via FedEx or UPS. All rugs larger than 8’ X 11’ must ship via a trucking carrier (LTL). If you have any special shipping instructions, please contact us at (833) 695-1500.

We offer three levels of delivery:


Free – basic front-door residential delivery
$120 – Inside delivery to room of choice
$150 – White glove delivery. Product set in place in room of choice. Debris removed. No furniture moved.

We offer a 30-day return policy from the date you receive your rug for a full refund minus a 15% restocking fee. The rug must be returned in its original condition and packaging (or equivalent packaging). If you want to initiate a return, please contact us by calling customer service at (833) 695-1500 or emailing us at support@elegantstrand.com and re-package the rug properly. We always recommend obtaining a tracking number and proper insurance when shipping all rugs back.

It is very important that the rug arrives back to us in original condition. If the rug is not re-packaged properly and it arrives back damaged to us, we may not be able to process your credit. If you need a repackage kit, please contact us to receive one in the mail.

Once the returned shipment is received and inspected at Elegant Strand, a credit, minus any applicable fees will be issued to your account. The refund will be applied to your original form of payment. Please allow one billing cycle to appear on your form of payment.

Thank you for choosing an Elegant Strand rug. We believe our customers deserve the best products in the world, as well as the best warranty. Your rug has been manufactured with the highest quality and standards. If your rug has a manufacturing defect covered under the warranty, we will replace or repair it. This includes all parts of the rug determined to have a defect. Normal wear and tear are not covered under this warranty and we highly recommend using the proper cleaning methods outlined in the Elegant Strand website specific to your rug purchase. See product CARE INSTRUCTIONS on the rug detail page.