RUGS

All rugs come in a variety of sizes. The two most popular sizes are 8’x10’ and 9’x12’. Our rugs are either those sizes or close to it with a tolerance of a couple of inches + or – from either side. We recommend for a queen size bed a rug size of 8’x10’ or close to it. For a king bed we recommend a rug size of 9’x12’ or close to it. When choosing a rug, please try to select a size close to the recommendations above. Always measure the size of your room to determine what size rug will look and fit best.

Suggested Rug Sizes:

Queen mattress width 60” plus 30” on each side of the bed = 120” (10’)

King mattress width 76” plus 30” on each side of the bed = 136” (11’ 4”)

We recommend a rug pad for all our rugs. High quality rug pads act as a buffer between rugs and floors, increasing your floor's lifespan. A rug pad will prevent dirt and other debris from getting trapped underneath rugs and ground into the floor from foot traffic. They also stop dents from heavy furniture legs. We offer two pads, one for low profile applications such as a dinning room or office and an extra plush profile for living rooms and bedrooms.

Yes. We offer 18”x18” samples for all the rugs we sell. We highly recommend you order a returnable sample prior to ordering a rug. No two-computer screen or mobile device displays are the same, colors may appear slightly different than the actual rug colors. Rug swatches require a $20.00 refundable deposit per sample. We offer a 30-day return policy from the date you receive your sample for a full refund. Included with your sample is a return envelope and pre-paid shipping label. We cover the cost of return shipping.

To order a sample(s), please choose a rug size on the rug detail page, then select Rug Sample 18”x18” at the bottom of the page and add to cart. Once checkout is completed, your samples will be mailed within 3 business days.

We typically ship orders for in-stock items within 1-2 business days. You can always check the status of your order from your online account or contact us. Please inspect your order carefully upon receipt with the driver present, if possible. Any damage should be refused at the time of delivery and noted by the carrier. Photos are required for all claims. Contact us immediately if you discover a problem with the order.

Yes, you may cancel your order for in-stock and ready to ship items within 24 hours as long as your order has not already been processed to ship by calling customer service at (833) 695-1500 or emailing us at support@elegantstrand.com. Please provide your order number, account number, full name and item to be cancelled.

We ship all in stock items from our warehouse in Acworth, GA. We ship all items including rugs 8’ X 11’ or under via FedEx or UPS. All rugs larger than 8’ X 11’ must ship via a trucking carrier (LTL). If you have any special shipping instructions, please contact us at (833) 695-1500.

We offer three levels of delivery:

We offer a 30-day return policy from the date you receive your rug for a full refund minus a 15% restocking fee. The rug must be returned in its original condition and packaging (or equivalent packaging). If you want to initiate a return, please contact us by calling customer service at (833) 695-1500 or emailing us at support@elegantstrand.com and re-package the rug properly. We always recommend obtaining a tracking number and proper insurance when shipping all rugs back.

It is very important that the rug arrives back to us in original condition. If the rug is not re-packaged properly and it arrives back damaged to us, we may not be able to process your credit. If you need a repackage kit, please contact us to receive one in the mail.

Once the returned shipment is received and inspected at Elegant Strand, a credit, minus any applicable fees will be issued to your account. The refund will be applied to your original form of payment. Please allow one billing cycle to appear on your form of payment.

Thank you for choosing an Elegant Strand rug. We believe our customers deserve the best products in the world, as well as the best warranty. Your rug has been manufactured with the highest quality and standards. If your rug has a manufacturing defect covered under the warranty, we will replace or repair it. This includes all parts of the rug determined to have a defect. Normal wear and tear are not covered under this warranty and we highly recommend using the proper cleaning methods outlined in the Elegant Strand website specific to your rug purchase. See product CARE INSTRUCTIONS on the rug detail page.