product warranty

Thank you for choosing the Elegant Strand Perfetto mattress.

Your mattress has been designed with a 10-year Warranty. This guide will provide you with useful advice on its use and maintenance to even further enhance your satisfaction. The product you have bought has been subject to strict controls and commitments that guarantee the quality of the components and manufacturing processes. Furthermore, the choice of Elegant Strand raw materials and its production cycles are carried out with full respect for the environment.

To improve the quality of your sleep, we recommend you:

Once every 30 days, rotate your mattress 180 degrees

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Use only frames that provide rigid center support

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Do not remove the white law label or the model name label.

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We warrant that our Italian made luxury mattresses will be free from defects in workmanship and materials for a period of 10 years. The following is the finest and most comprehensive warranty in the mattress industry:

  • 10 year limited mattress warranty
  • 5 Year Limited Foundation Warranty

Elegant Strand 10 Year Limited Foundation Warranty

Who and What Does This Warranty Cover?

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What Does This Warranty Not Cover?

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What are Your Remedies Under the Warranty?

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Elegant Strand 5 Year Limited Foundation Warranty

Who and What Does This Warranty Cover?

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What Does This Warranty Not Cover?

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What are Your Remedies Under the Warranty?

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How to Make a Claim.

In the event of a Defect and in order to get the benefit of this limited Mattress & Foundation Warranty, you must return your Mattress & Foundation to Elegant Strand and provide Elegant Strand with proof of the original date of purchase. Any transportation or shipping costs associated with any such repairs or replacements are purchaser’s responsibility. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Mattress & Foundation Warranty. In the event of a Defect, Elegant Strand will ship a replacement Mattress & Foundation (if applicable) to you. To initiate a claim under this Mattress & Foundation Warranty, contact Elegant Strand at 833-695-1500 or Support@Elegantstrand.com to obtain a Returned Merchandise Authorization (“RMA”) number before shipping the Mattress & Foundation. No returns will be accepted without an RMA number.

Except as otherwise provided herein, Elegant Strand will not charge purchaser to repair or replace purchaser’s Mattress & Foundation if it is deemed defective during the length of the products Limited Warranty. Elegant Strand reserves the right to confirm any Defect. In the event the Mattress & Foundation is not deemed defective, you shall be responsible for all shipping costs associated with the return, including delivery to and from Elegant Strand’s facilities. No new warranty is provided on a replacement product. The warranty for the replacement product runs from the date of purchase of the original product. In connection with the replacement of a product under this Limited Warranty, if a purchaser elects to upgrade to a more expensive product, purchaser may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product, plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. Exchanges for items of lesser value are not allowed. In the event of an upgrade as described in this paragraph, a new limited warranty will be provided for the upgraded product and related additional sleep system pieces only.

DISCLAIMER, LIMITATION ON LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY CLAIM UNDER THIS LIMITED WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS & FOUNDATION WARRANTY, IN NO EVENT WILL ELEGANT STRAND OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE FOUNDATION OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF ELEGANT STRAND HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. ELEGANT STRAND’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE FOUNDATION GIVING RISE TO SUCH LIABILITY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

GOVERNING LAW

This limited Mattress & Foundation Warranties will be governed by the laws of the State of Florida, Palm Beach County.WARRANTOR: ELEGANT STRAND

ELEGANT STRAND LLC. 7606 NW 6th Ave. Boca Raton, Florida 33487 Elegantstrand.com

We believe our customers deserve the best products in the world as well as the best warranty. The above warranty is the friendliest, clearest, and strongest mattress warranty in the industry.

Feel the elegance.