product warranty

Thank you for choosing the Elegant Strand Perfetto mattress.

Your mattress has been designed with a 10-year Warranty. This guide will provide you with useful advice on its use and maintenance to even further enhance your satisfaction. The product you have bought has been subject to strict controls and commitments that guarantee the quality of the components and manufacturing processes. Furthermore, the choice of Elegant Strand raw materials and its production cycles are carried out with full respect for the environment.

To improve the quality of your sleep, we recommend you:

Once every 30 days, rotate your mattress 180 degrees

To promote mattress settling. Your mattress should be supported only by slatted frames or rigid flat surface of the same size and never smaller than that of the mattress. An unsuitable support may seriously compromise the structure of the mattress therefore the quality of your sleep. It may appear that your mattress is sagging when the problem may be due to a non-supportive foundation.

Use only frames that provide rigid center support

As well as support for the head, foot and sides. For any mattress frame that does not have a metal center support, you must use at least 5 hardwood slats (oak or ash 1’ x 4”). By not providing a sufficient supportive frame, damage can occur to the product and your warranty will be invalid.

Use a quilted protector pad on your mattress at all times to protect and avoid stains.

Do not remove the white law label or the model name label.

These labels serve as a means of identification to establish your warranty rights. Do not bend or fold, stand or jump on product as damage can occur. Do not use cleaning fluids on your mattress; it may damage some of the materials. Do not smoke in bed or use open flames near the bed.

We warrant that our Italian made luxury mattresses will be free from defects in workmanship and materials for a period of 10 years. The following is the finest and most comprehensive warranty in the mattress industry:

  • 10 year limited mattress warranty
  • 5 Year Limited Foundation Warranty

Elegant Strand 10 Year Limited Foundation Warranty

Our 100 Night Guarantee and 10 Year Limited Warranty are both voided once the Elegant Strand mattress leaves the United States.

Your new Elegant Strand mattress is covered by a 10 Year Full Replacement Limited Warranty. For 10 years after you purchase your new mattress, when it has a defect covered under the warranty, we will replace or repair it. This includes all parts of the mattress determined to have a defect, and there’s no deductible.

This warranty is valid only for the original purchaser from the original purchase date of the original mattress purchased from Elegant Strand LLC and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, the subsequent owner accepts the product “as is” and “with all faults.”

Elegant Strand mattresses are engineered to deliver the best, most effective sleep possible. In order for that to happen, your Elegant Strand mattress should be set-up on a solid base or foundation substantial enough to support the mattress and occupant(s).

Who and What Does This Warranty Cover?

We warrant that our Italian made luxury mattresses will be free from defects in workmanship and materials for a period of 10 years. The following is the finest and most comprehensive warranty in the mattress industry:

Our 100 Night Guarantee and 10 Year Limited Warranty are both voided once the Elegant Strand mattress leaves the United States.

Your new Elegant Strand mattress is covered by a 10 Year Full Replacement Limited Warranty. For 10 years after you purchase your new mattress, when it has a defect covered under the warranty, we will replace or repair it. This includes all parts of the mattress determined to have a defect, and there’s no deductible.

This warranty is valid only for the original purchaser from the original purchase date of the original mattress purchased from Elegant Strand LLC and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, the subsequent owner accepts the product “as is” and “with all faults.”

Elegant Strand mattresses are engineered to deliver the best, most effective sleep possible. In order for that to happen, your Elegant Strand mattress should be set-up on a solid base or foundation substantial enough to support the mattress and occupant(s)

This Limited Warranty covers the following instances during normal use:

1) Deterioration of the mattress resulting in a visible indentation greater than 25 mm that is not associated with an indentation or sag as a result of an improper or unsupportive foundation or base. Normal wear requires that a purchaser’s mattress be continuously supported by a matching, solid foundation, base, or frame substantial enough to support the mattress and occupant(s).
2) Any physical flaw in the craftsmanship of the mattress that causes permanent damage to the memory foam despite proper set-up and normal use.
3) Any physical flaw in the craftsmanship of the cover, including seams and assembly. Elegant Strand may, at its own option, repair or replace the cover provided on the mattress. In the event that Elegant Strand replaces the mattress cover, Elegant Strand will replace it with the current style of cover available for the mattress, which may be of a different color, design, or material than the original cover provided.

4) The tolerance for the mattress measurements in width and length are +/- 2 cm (tolerances compliant with UNI 10707 standard and subsequent modifications; measurements compliant with UNI EN 1334 standard).

5) Your mattress meets the requirements of California’s technical Bulletin 603.

What Does This Warranty Not Cover?

1) Furthermore, the guarantee does not cover any loss in thickness of the used surfaces equal to less than approximately 25 mm, insofar as such values are considered natural for the settling of the padding when subject to the weight of the human body +/- 5% of height, tolerances compliant with UNI 10707 standard and subsequent modifications; measurements compliant with UNI EN 1334 standard).
During use, the padding of your mattress will settle to better adapt to your shape and weight, so that after some time, your mattress may seem to have changed. Meaning that any visually present concaveness or egg-shaped rounding or indentation is within the UNI +/-2 cm tolerance and is consumer accepted in the industry in general. Your weight can have a direct impact on the UNI 10707 consumer accepted UNI EN 1334 tolerance. A new mattress always requires a settling period.

2) Your mattress is not covered by this Certificate for normal wear and tear. Loose edges and loose stitching are considered tear and wear., Dirt or any color discolorations of the fabric along any scratches to the fabric is considered tear and wear. Ripped or cracked foam is considered wear and tear.

3) A normal increase in softness of the memory foam which is normal and does not affect the pressure-relieving quality of the mattress.
4) Comfort preference.
5) Physical abuse or damage to the structure and / or cover material, including but not limited to, burns, cuts, tears, liquid damage & stains, or soiling.
6) Damage from using an improper bed frame, foundation, platform bed, or adjustable base.
7) Replacement(s) of another piece in the Elegant Strand sleeps system, unless other piece(s) is also defective.
8) Product sold by resellers who are not authorized retailers.
9) Product sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the product is not “new” or of “first quality”, or has previously been purchased or used by another consumer. Products purchased from establishments or received as promotional item.

10) Transportation and inspection costs.
11) Bedding used in hotels, motels or institutional facilities.
12) Bedding height.
13) Corner guards.

14) Damage of the mattress or foundation due to misuse or abuse.
15) Mattress damage due to an inappropriate foundation or when an incorrect bed frame is used.
16) Sheet fit.
17) Mattress fabric, except as noted under Warranty Coverage Detail.
18) Normal change in softness and recovery time associated with memory foam and latex materials over time.
19) Zippered mattress cover damage due to improper care.

20) A normal increase in softness of the foam pressure-relieving material, which does not affect the pressure-relieving qualities of the Mattress.

What are Your Remedies Under the Warranty?

Except as otherwise provided herein, Elegant Strand will not charge purchaser to repair or replace purchaser’s mattress if it is deemed defective during the length of this 10 year Limited Warranty, but any transportation or shipping costs associated with any such repairs or replacements are purchaser’s responsibility. No new warranty is provided on a replacement product. The warranty for the replacement product runs from the date of purchase of the original product. In connection with the replacement of a product in compliance with the terms of this Limited Warranty, if a purchaser elects to upgrade to a more expensive product, purchaser may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product, plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded product and related additional sleep system pieces only.

Elegant Strand reserves the right to refuse service and invalidate the warranty when the sleep set, even if defective, is in an unsanitary condition (due to blood or bodily fluid stains or soiling, infestation or other abuse), when the sleep set has evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or whenever the product failure is caused by factors other than defective workmanship or materials.

Allowing the sleep set to be in an unsanitary condition may damage the product and invalidate the warranty. For the health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Elegant Strand may refuse to inspect such products to assess whether covered by the warranty, in which case, Elegant Strand reserves the right to deny warranty coverage.

The use of cleaning fluids may damage the fabric and materials in your mattress. Allowing water or other liquids to penetrate your mattress may damage the layers of upholstery, causing materials to compress. Either of these situations may result in damage that will invalidate your warranty.

Elegant Strand reserves the right to deny warranty coverage if the sleep set exhibits stains or soiling of unknown origin or nature and it appears to Elegant Strand, in good faith, that the sleep set may be in an unsanitary condition or may have been damaged by liquid penetration or other abuse.

THE WARRANTIES AND REMEDIES SET FORTH HEREIN AND THE OBLIGATIONS AND LIABILITIES OF SELLER AS STATED ABOVE ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO PURCHASER AND PURCHASER HEREBY WAIVES ALL OTHER REMEDIES, WARRANTIES OR GUARANTIES, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR PARTICULAR PURPOSE. PURCHASER ACKNOWLEDGES THAT NO OTHER REPRESENTATIONS WERE MADE TO PURCHASER OR RELIED UPON BY PURCHASER WITH RESPECT TO THE QUALITY AND FUNCTION OF THE PRODUCTS HEREIN SOLD.

Elegant Strand 5 Year Limited Foundation Warranty

Who and What Does This Warranty Cover?

This Elegant Strand Foundation is covered by a five (5) year limited warranty (the “Foundation Warranty”), which begins on the date of purchase, and is made available to foundations manufactured by Elegant Strand LLC (“Elegant Strand”) and that are purchased directly from Elegant Strand or Elegant Strand’s authorized retailers (a “Foundation”). This Foundation Warranty gives you specific legal rights, and you may have other rights that vary from state to state.

Elegant Strand warrants the Foundation, when sold to you in its original packaging, against confirmed defects in material and workmanship (“Defects”), as set forth below, for a period of five (5) years from the time your Foundation is purchased by you, provided the Foundation is only used normally for its intended purposes.

This limited Foundation Warranty only extends to the original purchaser of a Foundation. All Elegant Strand warranties, including any implied warranties, are valid only for the period of time the Foundation is owned by the original purchaser. The “original purchaser,” for the purposes of this Foundation Warranty, is the first purchaser of the Foundation from Elegant Strand or an Elegant Strand authorized retailer. Please retain a copy of your receipt as proof of purchase. All Elegant Strand limited warranties are non-transferable.

What Does This Warranty Not Cover?

This limited Foundation Warranty does not cover the following:

1) Structural or visual damage from using an improper bed frame or placing the Foundation on the floor;

2) Physical abuse or damage to the Foundation structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.

3) Replacement of any non-defective pieces in the Elegant Strand sleep system (for example, if you purchase a Foundation with multiple components and only one component is defective, then we will only replace the defective component)

4) Any Foundation (whether manufactured by Elegant Strand or not) sold by resellers or individuals who are not authorized retailers.

What are Your Remedies Under the Warranty?

In the event of a confirmed Defect, Elegant Strand’s sole and exclusive liability and your sole remedy under this limited Foundation Warranty will be, at Elegant Strand’s option, to provide a replacement Foundation or to provide a refund, subject to your fulfillment of “How to Make a Claim” below. Refunds are based on the original purchase price and may be pro-rated by Elegant Strand according to the remaining life of the Foundation Warranty. Refunds shall exclude shipping and handling charges discussed below.

How to Make a Claim.

In the event of a Defect and in order to get the benefit of this limited Mattress & Foundation Warranty, you must return your Mattress & Foundation to Elegant Strand and provide Elegant Strand with proof of the original date of purchase. Any transportation or shipping costs associated with any such repairs or replacements are purchaser’s responsibility. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Mattress & Foundation Warranty. In the event of a Defect, Elegant Strand will ship a replacement Mattress & Foundation (if applicable) to you. To initiate a claim under this Mattress & Foundation Warranty, contact Elegant Strand at 833-695-1500 or Support@Elegantstrand.com to obtain a Returned Merchandise Authorization (“RMA”) number before shipping the Mattress & Foundation. No returns will be accepted without an RMA number.

Except as otherwise provided herein, Elegant Strand will not charge purchaser to repair or replace purchaser’s Mattress & Foundation if it is deemed defective during the length of the products Limited Warranty. Elegant Strand reserves the right to confirm any Defect. In the event the Mattress & Foundation is not deemed defective, you shall be responsible for all shipping costs associated with the return, including delivery to and from Elegant Strand’s facilities. No new warranty is provided on a replacement product. The warranty for the replacement product runs from the date of purchase of the original product. In connection with the replacement of a product under this Limited Warranty, if a purchaser elects to upgrade to a more expensive product, purchaser may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product, plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. Exchanges for items of lesser value are not allowed. In the event of an upgrade as described in this paragraph, a new limited warranty will be provided for the upgraded product and related additional sleep system pieces only.

DISCLAIMER, LIMITATION ON LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY CLAIM UNDER THIS LIMITED WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS & FOUNDATION WARRANTY, IN NO EVENT WILL ELEGANT STRAND OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE FOUNDATION OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF ELEGANT STRAND HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. ELEGANT STRAND’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE FOUNDATION GIVING RISE TO SUCH LIABILITY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

GOVERNING LAW

This limited Mattress & Foundation Warranties will be governed by the laws of the State of Florida, Palm Beach County. WARRANTOR: ELEGANT STRAND

ELEGANT STRAND LLC. 7606 NW 6TH AVE.
Boca Raton, FL 33487 Elegantstrand.com

We believe our customers deserve the best products in the world as well as the best warranty. The above warranty is the friendliest, clearest, and strongest mattress warranty in the industry.

Feel the elegance.